VAT

VAT at current French rate will be applied to all invoices within the European Union.

Advance payment and deposit

Anticipated, full payment including VAT is required for all emergency translation work demands. Delivery dates are calculated from the date of payment, unless a different mutual agreement prevails. All translation work demands estimated at 1 000 euros or less, excluding VAT are subject to full payment by bank transfer to our account before the work is accepted. 50% account is required for all translation work demands estimated at over 1 000 euros excluding VAT, except particular agreement. No translation work demand will be taken into account without the abovementioned account being paid in full. The balance outstanding is to be paid in full a week following the completion of work at latest. Late payments will be subject to penalties at 5% per calendar month. All payment reminders will incur 30 euros, ex VAT penalty. On account or full anticipated payments are understood as full acceptance of Terms of Sale.

Online estimates

Online estimates are given as information only. An estimate may be subject to alterations depending on the complexity of editorial work required and complexity of document layout. All final estimates are to be agreed upon by both Tradwell and the client before translation work is undertaken.

Translation work delivery date

Estimates are taken into consideration between 8 a.m. et 5 p.m. Fees for all translation work demands that require weekend or Bank holiday work will be automatically doubled.

Source file format

All translation work projects have to be submitted in usually accepted source file formats. All source file formats requiring acquisition of additional software or involving specialist IT skills will be refused. Documents are to be presented page by page, including scanned documents. Oversize files need to be deposited on an agreed site, at owners’ risk, or zipped before sending. No handwritten comments will be taken into account. Screen copies will not be accepted. Back to summary Readability – handwritten documents In order to provide quality work, all submitted documents need to be easily readable. Tradwell will not accept responsibility for any transcription errors due to poor quality of handwritten documents. Back to summary Land deliveries Land deliveries are dispatched by Chronopost in France and FEDEX or DHL outside of mainland France. All deliveries outside of mainland France are dispatched on client’s demand and are subject to a separate estimate to be paid in advance, in full. Back to summary Complaint handling Complaints related to style, word choice, syntax or editorial touch will not be accepted. If the source file’s editorial style is not compatible with the quality of work at Tradwell we will signal it to you and propose an alternative solution. All quality related complaints will be taken into consideration upon receipt of a registered letter within 7 days from the delivery date. A complaint does not cancel translation fees. Tradwell will try to resolve complaints in a spirit of partnership with its clients. All contested results will be checked ex post on condition that the client provides conclusive elements. If the complaint is judged vaili Tradwell agrees to verify the results and no further fees will apply. Back to summary Order cancellation Translation fees will not be refunded in case of an order being cancelled once the final estimate has been accepted and signed. Back to summary Professional responsibility and case of force majeure Tradwell responsiblity is limited to the amount of translation fees corresponding to the order. No demand for retributory damages will be accepted. At Tradwell, we promise to undertake our best to guarantee quality work at competitive price, within the delivery date. Our professional responsibility cannot be engaged in case of independent causes: strike, internet provider’s failure, accident, case of force majeure.